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E-mails About Your Order
After you place your order, you will receive e-mails providing information on your order status. Some examples of e-mails you might receive are:
- Order Confirmation.
This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
- Shipment Confirmation.
This e-mail confirms that your order has shipped. You will only receive one e-mail when your shipment is complete. Tracking information will be provided for each item ordered and shipped. The arrival time of your order depends on the shipping method selected and your shipping location.
- Order processing updates.
There are a few reasons why you would receive this type of e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive a notice like this, please call our Customer Service team at 1-888-70-GROOM groomers.comSM (1-888-704-7666) as soon as possible so the problem can be addressed.
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