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Damaged or Defective Items
Upon arrival of your shipment, please check the contents immediately and report any discrepancies or damages to us with in 7 days of the receipt of your package. If you receive an item that is defective, please call our Customer service department at 1-888-704-7666 Monday - Friday from 8:00 AM to 8:00 PM EST or email at customerservice@groomers.com for an immediate replacement. When handling a damaged shipment, you must note any damage or shortages on all delivery receipts or freight bills and sign only for the material actually delivered. If, upon further inspection, you notice any concealed damage or loss, you must save all boxes and packaging material and notify us immediately.
groomers.com must report all damages to the carrier immediately for inspection. Claims initiated on damaged items or a lost order can take the carrier 7-10 days to process. Once a claim is initiated, a replacement will be sent immediately.
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