From Problems to Profits is a business manual, and not the personal story of the author. Maddie is sharing the management system she used to create one the world's largest and most profitable pet salons. The book has over 100 illustrations including business forms and legal agreements. More than 20,000 copies are in print.
First published in 1989, and then revised and updated in 1997, From Problems to Profits, The Madson Management System for Pet Grooming Businesses continues to be the # 1 best selling book dedicated to the business of grooming. More copies were sold in 2005 than any other year before! That alone should give you confidence that owning copy is the right thing to do, but we have more to share.
Maddie spent 3 years translating her trade secret pet salon management system into an easy to use business manual for everyone, from new career seekers and advanced grooming business owners, from mobile to salon owners. There's not a grooming business anywhere that could not find value in its savvy advice and timeless principles of management.
No matter how small or large of a grooming business you desire, The Madson Management System in From Problems to Profits supports you. You choose how far you want to grow, and then find which step of the 3 step business plan included in the manual to follow. It's easy. Yes, easy. So many pet grooming owners think that following a management system means more business stress for them. No, operating a business without a system is the # 1 cause of stress.
Plus if you will grow the business with just one or two employees they will do a great deal of the daily paperwork we suggest as part of their job position. That surprises everyone at our workshops based on From Problems to Profits. As the owner your task is appropriately to analyze the business data each day and feel the sense of knowing and self-respect that comes from running a professional business, and so easily!
Grooming is a labor intensive business. If you choose to grow your business and add staff, you must consider your payroll expenses very carefully. Today most grooming business still use outdated methods to pay their grooming staff, and simply rely on the saying that commission wages are the only way, and you cannot hire groomers otherwise. Today there is only a shade of truth in that old school thinking. It's your choice though, following The Madson Management System you can pay commission wages if you want but you won't enjoy the miracle of reducing payroll costs without lowering wage levels. A recent survey discovered that 30% of owners are no longer paying by commission and instead using methods like ours detailed in From Problems to Profits.
We never recommend lowering wages to reduce labor costs. Never. Ingenious methods of Madson Team Trimming described in From Problems to Profits reduce labor costs without lowering wages and increase quality, humane standards of pet care and improve team work. True, and proven by our 40 years of field experience.
There are those groomers today that balk and say quality not quantity and it cannot be done. Have they ever seen our system in motion? I doubt it; they simply couldn't say that had they done so.
Maddie Ogle didn't build one of the largest and most profitable businesses in the world, and one that is still going strong after 40 years, by chance or lowering quality. It's like we said on the Home Page, if only every groomer and business owner had as little as 50 hours of grooming management education, we could change the entire business nature of the grooming industry. No matter how large or small your business the choice is yours and The Madson Management System is your map to a more enjoyable working lifestyle with less stress, more profit and improved staff relations.
From Problems to Profits is 320 letter size pages. The large pages allow us to incorporate more than 100 illustrations including business forms. That's right, business forms. Most people say just a few of the business forms are worth the price of the book, but you get so much more. There are sample legal agreements, contracts, and bookkeeping forms that help you to keep IRS compliant records, and line-by-line instructions for every one of them! That's not all. You also get rare grooming personnel forms like a sample Employee Handbook and 7 of the grooming industry's first published job descriptions. You will not find such a comprehensive set of tools and information like this anywhere else in the industry, and it's backed by more than 44 years of field experience.
The Madson Management System is so comprehensive you actually use it for as long as you own your business, even decades like us. Owners that fully - implement the system are more likely to earn a high appraisal when they decide to sell their businesses. That's very important. As a business owner the sale of your business often makes the largest contribution to your retirement, or career change if you desire.
What you do now with your business affects its selling prices years in the future. Don't be an owner who works for years and then cannot sell their business for what it is worth. The Madson Management System was designed to develop maximum net worth in order to support a more comfortable retirement or career change for the motivated owner. It's never too late. We work with clients who have owned their businesses for 20 years or more. They adapt their operation to our system in preparation for selling their businesses for much more than they ever thought possible, and some tell us they are going to delay the sale because they have fallen in love again with their businesses using our system.
Read the book through once, and then go to Page 14 and follow the Action Plan for Step One, your easy one page guide to implementing the system. If you will just follow that Action Plan each day, you can be more confident that you are implementing The Madson Management System. Now is that easy?