ORDERING INFORMATION — The PetEdge team is dedicated to making your online shopping experience an easy one. Here is a brief overview of our ordering procedure.
Online Ordering Policy: By using the PetEdge.com Shopping Cart, shoppers can add and remove products throughout their shopping experience.
You may add as many products as you wish, while you travel through our online catalog. Each time an item is added to your Shopping Cart, you will be given a confirmation, reflecting all the relevant details of your chosen item(s).
There is also a current order total shown in the upper right corner of the screen.
By clicking on View Cart, you will be sent to view and edit your individual Shopping Cart and its contents.
All contents of the Shopping Cart will be presented for your approval prior to checkout; you may remove an item anytime by clicking the remove button at the bottom of each product description.
You can also adjust the quantity of product ordering by clicking up and down on the arrows. The price will automatically adjust based on the changes you make to your cart.
Once you have finished shopping and approved the contents, click the CHECKOUT button to complete your order.
On the subsequent page, you will be asked to log on to the site using your existing account, or to create a new account.
Ordering by Phone or Fax: Our knowledgeable Service Representatives are ready to take your phone order.
Call us toll-free at 1-800-Pet-Edge (800-738-3343).
If faxing, please include the following information: item number, description, quantity, price, shipping address (billing address if different from shipping address), your telephone number or e-mail address in case we need to contact you, method of payment (including credit card number and expiration date), and, if applicable, request for expedited delivery.
Small Order Processing Fee: In order to maintain our low, wholesale prices, there is an additional $6.99 processing fee for domestic orders under $60. In the event that an order is being shipped to multiple addresses, each "ship to" address with a merchandise total under $60 will be charged the additional $6.99 processing fee.
Changing an Order Once It Has Been Submitted: We’re sorry, orders cannot be changed once they've been submitted. We process orders very quickly, and once an order begins the fulfillment process we’re unable to modify it.
We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage.
If you ordered an incorrect item or changed your mind, you may return the product(s) within 30 days from the date of shipment; see our Returns Policy for full details. Please do not resubmit your order online as this will create a duplicate shipment.
Should you have further questions, you may contact one of our Customer Service Representatives at 1-800-Pet-Edge for assistance. Or contact us via email at support@PetEdge.com.
Tracking an Order: Our site features live online order tracking. Package tracking is available at http://trackorder.petedge.com. If you have any questions regarding tracking, please call or email us with your order number. Call us at 800-Pet-Edge or contact us via email at support@PetEdge.com.
Price Match Guarantee: We work hard to guarantee our prices are the lowest. If you happen to find a lower price somewhere else, simply tell us, and we will match it. Just email, fax or mail us a copy of the advertisement showing the lower price (must currently be in effect for the identical item).
Paying For Your Order: We accept the following credit cards: Master Card, Visa, Amex, Discover
International Orders: From Canada: Phone: 800-Pet-Edge (800-738-3343), Fax: 800-329-6372,
From All Other Countries: Please email email@example.com or fax to 1-978-998-8600 to place an order. For our English-speaking customers, please call 978-998-8100 and follow the prompts for international orders.
In order to maintain our low, wholesale prices, there is an additional small processing fee for some international orders. For orders:
- Under $150 – $14.99 processing fee
- $150 - $499 – $7.99 processing fee
- Over $500 – No fee
On international orders, charges do not include any applicable taxes and duties, or brokerage fees. Taxes, duties, and brokerage fees are the responsibility of the buyer.
We accept Visa, MasterCard, Discover, and American Express.
Please include shipping and handling charges in your payment. Shipping promotions not available outside the contiguous United States. We do not pay shipping and handling charges to areas outside U.S. Customs.
Customs charges and duties are not charged by PetEdge – contact your local customs office for information. We will email you a quote for shipping and handling charges prior to processing your order and will wait for your approval.
For questions on Canadian orders, please email us at support@PetEdge.com, or call 1-800-638-5754.
Our representatives will be able to assist you.
For questions on international orders, please email us at support@PetEdge.com, or send a fax to 1-978-998-8600.